Disneyland’s new Genie line-cutting app was plagued by software problems and technical issues on its launch day that left visitors frustrated by the new paid front-of-the-line service and led to long lines at guest relations stations throughout the Anaheim theme park.

The new Disney Genie service debuted Wednesday, Dec. 8 as part of the Disneyland mobile app as a replacement for the retiring FastPass and MaxPass line-cutting options.

Disneyland is working hard to resolve technology challenges that affected some guests on Wednesday and are providing recovery options, according to Disney officials.

Disney Genie+ and the Individual Lightning Lane options were paused for the remainder of the day on Wednesday, according to Disneyland officials.

The highly-anticipated rollout of the new Disney Genie service did not go smoothly. Genie users experienced issues as soon as the park opened on Wednesday — the first day the new service was in use.

“Despite an easy start in the morning, once operations kicked into full swing, it seems the Disneyland app couldn’t handle the strain,” according to WDW News Today.

“It appears even Genie can’t escape technical difficulties,” read one message. “Please try again or come back later.”

The tip board in the app’s free itinerary planning service wasn’t working either.

“Something went wrong,” read one message. “We were unable to load some of your plans.”

The app outages even impacted dining reservations made for Disneyland and Disney California Adventure restaurants, according to WDWNT.

”Two different error screens keep appearing for me when using Genie,” Touring Plans wrote on Twitter. “Killing the app and reopening or restarting my phone gets rid of them for a bit.”

Disney’s new personal assistant service is divided into three parts — the free Disney Genie option, the paid Disney Genie+ alternative and the upcharge Lightning Lane access.

The free Disney Genie service includes personalized itinerary planning, dynamically-updated tip boards, forecast attraction wait times, attraction virtual queues, mobile food ordering recommendations, restaurant wait lists, check-ins and reservations and a virtual assistant that can answer theme park queries.

The $20 Disney Genie+ service offers front-of-the-line access to 19 rides at Disneyland and Disney California Adventure. Lightning Lane access for three of the most popular attractions — Rise of the Resistance, Web Slingers and Radiator Springs Racers — will run $7 to $20 per ride with prices varying by day.

“Guests around us were very upset, some having spent $80 or more to avoid long lines with Genie+ and now faced with long waits at guest relations,” according to WDW News Today.

Lightning Lane prices on launch day ranged from $20 for Rise of the Resistance at Disneyland to $7 each for Web Slingers and Radiator Springs Racers at DCA.

Disneyland guest relations blamed software problems for technical issues with the new Genie service and offered frustrated visitors attraction recovery passes good for most rides at the parks, according to WDW News Today. Lines for guest relations stretched up to 60 minutes long, according to WDWNT.

Visitors received refunds on their $20 Genie+ purchases at guest relations due to the extended outages of the Disneyland app, according to WDWNT. Individual Lightning Lane selections were being sold at guest relations while the app was down. Disneyland employees accepted email confirmations from visitors who purchased access to the individual Lightning Lanes.